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Proact IT Group AB: Proact enables customers to leverage AIOps by introducing new monitoring service to its portfolio

08:00 / 30 March 2022 Proact Press release

The Monitoring Platform as a Service enables Europe's leading independent data centre and cloud services provider Proact to provide customers with a single pane of glass solution to monitor their entire IT environments. 

The service is based on AI-powered monitoring and provides customers with integrated monitoring, alerting and visibility. It boasts the ability to monitor all parts of an infrastructure environment, including servers, storage, networks, containers and websites, regardless of whether they are run on an on-premises, private or public cloud - or as a combination of these in a multicloud solution. 

"Many of our customers already monitor their own environments but either use vendor-specific tools that only manage a subset of critical devices or generic tools that don't cater to each device specifically. This results in monitoring of silos but not the entire IT environment as a whole. With our platform, it is possible for customers to monitor their entire infrastructures, including external cloud services, through one tool. Proact already uses the platform for our own operations, and we have quickly achieved the expected benefits," says Per Sedihn, CTO and VP of Portfolio & Technology at Proact. 

An AI integration within the monitoring platform can provide valuable insights, such as anomaly detection, recognition of connected devices and the forecasting of future behaviour. By leveraging machine learning to establish what is normal within a given IT environment, the platform is able to provide users with early warnings about potential future incidents, for example predicting when a capacity threshold will be met. This AIOps functionality - the combination of big data and machine learning to automate IT operations - results in a tool which allows users to be much more proactive in their infrastructure management than with traditional monitoring solutions. 

"Many of our customers predict a transformative long-term impact of AIOps on IT operations," says Sedihn. "The ability of the platform to enable faster root cause analysis through automatic identification of device relationships is truly a game changer in enterprise IT environments, where high numbers of interdependencies between components can make this process complex. Because the platform can recognise which component within a system has failed, the number of alerts it sends out in the event of an incident is reduced, thereby reducing alert noise in an environment - one of the primary benefits of AIOps." 

Availability of Proact's Monitoring Platform as a Service extends across all countries in which Proact operates. Customers can obtain it as of today. 

About Proact

Proact is Europe's leading specialist in data and information management with focus on cloud services and data centre solutions. We help our customers to store, connect, protect, secure and drive value through their data whilst increasing agility, productivity and efficiency. We've completed thousands of successful projects around the world, have more than 4,000 customers and currently manage hundreds of petabytes of information in the cloud. We employ over 1,000 people in 15 countries across Europe and North America. Founded in 1994, our parent company, Proact IT Group AB (publ), was listed on Nasdaq Stockholm in 1999 (under the symbol PACT). For further information about Proact's activities please visit us at

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