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Careium social alarm is no longer experiencing service interruptions in Sweden

21:01 / 23 March 2023 Careium Press release

On the 23[rd] of March Careium experienced a service interruption which affected all Swedish social alarms. The problem has now been located and prioritised system functions have been restored so that the social alarms are operational as of 6:30 pm. It has been concluded that the service interruption was caused by a cyber-attack.

An experienced team of technicians is currently conducting a thorough investigation of the incident.

Since gaining knowledge of the service interruptions, Careium has been in close contact with our customers, the municipalities, who have in turn activated crisis plans. Despite the service interruption the social alarm system has retained some operability through Careium informing the municipalities of incoming alarms. Somewhat longer call response times may be expected this evening.

Careium's highest priority at this stage is to further investigate the situation and facilitate continued service for our customers and service users. This information will be updated as and when new information becomes available.

For more information, please contact:

Maria Khorsand, president and CEO, +46 (0) 702 55 55 28

E-mail : ir@careium.com

Careium is today one of the leading players in technology-enabled care in Sweden, Norway, the United Kingdom and the Netherlands. This position means that Careium is one of the leading players in Europe that provides technology-enabled care. Careium's innovative solutions improve the safety, quality of life and independence of seniors both inside and outside the home. For the care provider, the Company's solutions mean increased efficiency and the opportunity to invest resources in more valuable activities. Careium is one of the few players that can offer the entire chain with security alarms, sensors (fall sensors, smoke detectors, motion detectors, etc.), accessories (cameras, electronic locks, robotic medication assistive devices, etc.) and secure communication with alarm response: we offer a complete digital alarm chain. FNCA Sweden AB is appointed certified adviser.

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